Help Line
Call 616-892-4062 - Allendale & Coopersville customers
Call 616-688-5919 - Drenthe & Zeeland customers
The Help Line is open 24/7.
Help Line Use:
- The Help Line is for allcom.net users who are having trouble
connecting to the allcom.net service, or who are unable to
view any web pages once connected.
- This Help Line is strictly Internet support. All software
or hardware questions, contact the vendor who sold you these
items.
Please e-mail other internet-only questions to support@allcom.net.
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Installation Instructions
Click here to view instruction for setting up
your computer for Internet Dialup access.
Macintosh Users: Click here for installation instructions.
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Acceptable use Policies
Acceptable Use
All traffic originating from an allcom.net subscriber
site, including dial-up and other connections shall be for purposes
of: research, education, state, local, national government affairs,
economic development, public service, conducting business affairs,
other personal uses including recreation.
Unacceptable Use
It is not acceptable to use allcom.net so as to interfere
with or disrupt network users, services or equipment. Such interference
includes, but is not limited to: distribution of unsolicited advertising,
propagation of computer worms or viruses and using the network
to make unauthorized entry to other computational, informational
or communications devices or resources.
Prohibited Activity.
Attempts to compromise system and/or network security - Programs
such as packet sniffers, password crack programs, and similar
utilities found to be running from a user's account are prohibited.
This also includes attempts to hack into non-allcom systems
Sharing of accounts - Sharing of a user's account with another
party for purposes of avoiding payment for a second account is
strictly prohibited.
Excessive use of system resources - This primarily prohibits
the continued usage of a dial-up port to simulate a dedicated
connection for the user's home system. Dial-up accounts are designed
to provide on-demand access for accountholders, not dedicated
connections.
E-Mail abuse - E-mail abuse typically comes in one of three forms;
the transfer of a message to unsolicited individuals, the sending
of harassing and/or threatening messages to other users, and the
forging of e-mail addresses so as to make the e-mail appear to
be from another user.
Pirated software - Pirated software is defined as the illegal
exchange of software via the Internet for purposes of avoiding
the purchase of said software by the individuals involved. This
includes most commercial applications such as Adobe Photoshop,
Illustrator, etc. Such activities are prohibited by Federal law
and are thus not allowed in any form on allcom.net. Such prohibition
also includes the unauthorized copying of copyrighted material
including, but not limited to, digitization and distribution of
photgraphs from magazines, books, or other copyrighted sources
and copyrighted software. The exportation of software or technical
information in violation of U.S. export control law is strictly
prohibited.
Account holders shall not use allcom.net as the means to stalk
others or to post, transmit, or originate any unlawful, threatening,
abusive, hateful, defamatory, obscene, or pornographic communication,
or any communication where the message, or its transmission or
distribution, would constitute or would encourage conduct that
would constitute a criminal offense, give rise to civil liability,
or otherwise violate any local, state, national, or international
law.
Allcom.Net shall have broad authority to interpret and apply
these Acceptable Use Policies.
Allcom.Net also shall be entitled to modify or amend these policies
at any time.
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Virus Alerts
To protect your PC from viruses and worms, updates and patches,
available from the Software manufacturers, should be downloaded
on a regular basis.
The servers at allcom.net are set to filter out some kinds
of spam and viruses that may come through e-mails. This is not
a guarantee and we have provided a link to an independent reporting
page that gives current information and news about viruses and
their fixes.
Click
here to see an independent report on current virus and their
fixes.
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Viruses and filters:
There are different types of web filtering software available
to purchase. To find out more go to any search engine and type
“Web Content Filters” or “Web Filtering Software”
for many resources on this topic. Computer stores like Best Buy
and Circuit City have this type of software available.
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Internet Dictionary
NetLingo.com - Internet
Dictionary
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Frequently Asked Questions
Click here to view our Frequently Asked
Questions.
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