allcom.net Internet Service

1. Important Information
   
   • Acceptable Use Policy
   • Internet help line rules
   • Requirements of your computer
   • Common settings between Operating Systems
   • Disclaimer About 56K Technology
2. Testing your username and password to make sure it is working
3. Macintosh Setup Information
4. New allcom.net CD
   • System Requirements for Web Browser Software
   • Loading customized Internet Explorer 5.5, Outlook Express, and an Internet Dialer
   • Loading Internet Dialer Only
   • Installing or Upgrading Netscape
5. Creating a dial-up connection in Windows
   
   • Windows XP
   • Windows 2000
   • Windows Me
   • Windows 98
   • Windows 95
6. Checking your dialer settings/speed issues in Windows
   
   • Windows XP
   • Windows 2000
   • Windows Me
   • Windows 98
   • Windows 98 System Settings
   • Windows 95
   • Windows 95 System Settings
7. Most common problem: Getting disconnected frequently, only connecting once out of several tries, or extremely slow connections.
   
   • Windows 95 or Windows 98
   • Windows ME
   • Windows XP or Windows 2000
8. Netscape Email
   
   • Checking your Netscape 6 e-mail settings
   • Checking your Netscape 4.5 - 4.7 e-mail settings
   • Using multiple e-mail accounts in Netscape 4
   • Checking your Netscape 4.0 e-mail settings
   • Using Netscape 4.0 - 4.7 e-mail
   • Checking your Netscape 3.0 e-mail settings
   • Using Netscape 3.0 e-mail
   • People can not reply to messages I send them?
   • I have to type my password every time I check my e-mail?
   • My Incoming Mail Server and Outgoing Mail Server settings are grayed out so I can't change them?
   • How do I know when I have new e-mail messages?
   • Is there a way to store e-mail addresses?
   • What does Cc: stand for in the Message composition window?
   • When I try to retrieve my e-mail, Netscape Mail asks me for my password. A message pops up saying it does not recognize my password?
   • I received a pop lock error when trying to receive my email --or-- I have been receiving email just fine until recently, now I can't seem to receive any messages?
9. Outlook Express
   
   • Setting up E-mail Account
   • Checking your Settings
   • Family Accounts (multiple e-mail addresses)
   • I am losing connection after sending or receiving email messages?
   • I have to click send/receive to send messages. How can I make Outlook Express send messages immediately?
   • I received a pop lock error when trying to receive my email --or-- I have been receiving email just fine until recently, now I can't seem to receive any messages?
10. Your own webpage!
    
    • Make your own webpage (ftp)
    • Does allcom.net support Microsoft Frontpage Server Extensions?
    • I want to put a counter on my web page, how do I do this?
11. Connection Problems
    
    • I am failing to connect to the Internet or the server is refusing to connect me. I am getting crazy errors like having an error in dial-up networking. What is wrong?
    • I am connected but I can't get to any webpages?
    • I want to be able to click on Netscape and have the dialer automatically pop up, how do I do this?
    • How do I create a shortcut to my dialer on my desktop?
      
      • Windows 95 or Windows 98
      • Windows ME
      • Windows 2000
      • Windows XP
    • My save password box is grayed out. How do I fix this?
    • I am missing Dial-Up Networking?
    • I don't hear any dial tone when my modem is dialing out?
    • It is taking me a long time to get connected?
      
      • Windows 95 or Windows 98
      • Windows ME
    • After 5 minutes the disconnect if idle screen appears. How do I make it go away permanently?
12. Basic Internet Questions
    
    • Netscape Navigator 4 Basics
    • On-line Safety Rules
    • I am worried about my kids getting to adult websites. What can I do to prevent this?
    • How do I change the web page that Netscape or Internet Explorer comes up to?
    • What is the difference between a web page and a home page?
    • How do I download software? Will it cost me any money?
    • How do I find information on the Internet?
    • How do I avoid getting viruses through the Internet?
13. Netscape Issues
    • Installing our customized Netscape 4.5 on a Windows Operating System
    • Installation of Netscape 3.0 on Windows
    • Why do I sometimes receive the message Netscape is unable to locate the server. The server does not have a DNS entry. Check the server name in the Location (URL)?
    • Netscape closed on error, but I didn't get disconnected. What is going on?
    • Netscape is giving me the error "Certificate of Authenticity has expired"?
    • Warning about Netscape 6!

1. Check your settings with the above information. Usually one setting being off can cause you many headaches.
2. If possible, email us your question.
3. Call our Help Line.
4. If none of the above work, then call (616) 895-9911 and ask for Lisa.

This guide was made by Dennis W. Bankov
Created on December 1, 1995
Modified on January 1, 2002

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