Frequently Asked Questions (FAQs)

Error Messages:



1. The Internet fails to connect or the server refuses to connect. An error which says, "error in dial-up networking" appears. What is wrong?
2. The modem has connected, but webpages cannot be viewed. What is wrong?
3. What does the error message "unable to locate server, server does not have DNS entry" mean?




Modem / Connecting:



4. What is wrong if a dial tone cannot be heard when the modem is dialing out?
5. If a 56k modem is connecting slowly or there are frequent diconnects, what can be done to improve the performance of the modem?
6. It takes a long time to connect, what can be done to connect faster?
7. What settings must be changed to stop showing the "disconnect if idle" screen?




E Mail:



8. If e-mail has been working properly and a POP LOCK ERROR is received, what must be done?
9. If Outlook Express is losing the connection after sending or receiving e-mails, what settings must be changed?
10. In Outlook Express, instead of clicking send/receive to send messages, how can messages be sent immediately?
11. Unable to send or receive email. Getting an error and email settings are correct.




Miscellaneous:



12. In Mozilla or Internet Explorer, how can the first web page to be loaded be changed?
13. What filters are available to allow parental control?
14. Does Allcom.net support Microsoft Frontpage server extensions?
15. How is software downloaded? Will it cost any money?