   |  | Please review the list of FAQ's for an issue you may be experiencing: Television Service - Why is the Set-top-box (STB) needed?
A STB or cable box changes the digital line signal to connect to your TV. It also provides the on-screen program guides and menus - There is no signal on the TV, or the picture is snowy:
Your TV input may be changed. Select the input or mode button on your TV to scroll through input choices - TV picture has blocks or is tiling:
This is typically caused when a maximum limit of active STBs is exceeded. Try turning off a set-top-box at an unused TV to restore proper service. - Can my STB remote operate my TV?
Typically, yes. Check our guide for instructions on programming your remote. - How is a STB connected?
The STB must be connected to a wall power outlet and the Ethernet wall jack. Your TV is then connected to the A/V cords: RCA type, coax, or s-video. If these topics do not resolve your issue, you may contact our office at support@allcom.net or 616.895.9911 for a return call on the following business day. Please be sure to leave your contact information with a trouble description for prompt service. Emergency support can be reached by contacting our office at 616.895.9911. After regular business hours, please follow the prompts to report urgent trouble. Please note that a support technician will be paged. After-hour charges may apply if the issue is caused by customer equipment. For questions regarding our services, please call our office at 895-9911. |
